Dearne Valley College Courses Business Apprenticeship Standard in Customer Service Practitioner

Business students sat at a desk

Campus: Rotherham College
Code: FFEBA0004#
Level: 2
Type: Courses (16 - 18), Adult Courses (19+), Apprenticeships

Apprenticeship Standard in Customer Service Practitioner

“I feel much more supported and have opened up more here. I get involved in sports now, as they adapt the activities to enable me to join in. I just love it here; we have a great laugh.”

Jacob Hunter FLEX student

Start an exciting career in Business

The business sector is ideal if you enjoy working in a fast-paced environment and have a passion for enterprise.

Photo of students sat at a computer screen in a business class environment

HR Officer

Average salary - £24,200*

Human Resources (HR) Officers hire employees, help develop their careers and look after employee relations, benefits and welfare.

Day-to-day tasks:

Assisting with recruiting new employees, keeping employee records updated, organising training and development for employees, promoting equality and health and safety and advising on pay negotiations and employment law.**

Working environments:

Office settings or from home.

*EMSI 2021 **nationalcareers.service.gov.uk

Marketing Manager

Average salary - £29,900*

Marketing Managers review company marketing activity and plan and develop product promotion, brand management and integrated communications marketing plans.

Day-to-day tasks:

Create marketing and social media strategies, manage a team of marketing employees, plan and manage the launch of new products and services, set budgets and timelines, oversee campaign content and communications, organise and attend events and create reports.**

Working environments:

Office settings or at a client’s business.

*EMSI 2021 **nationalcareers.service.gov.uk

In-demand skills that commonly appear in job descriptions for roles within the business sector include*:

Communication
Management
Sales
Customer Service
Detail Orientated

What our students say

“I enjoy the hands-on learning and challenging myself to achieve my best.”

Eve Hardwick Level 2 Motor Vehicle

“The teachers are very supportive in helping me achieve my ambition to study adult nursing at university.”

Maneerat Thongngoen Level 3 Health and Social Care Former student at De Warenne Academy

“Coming to college has allowed me to develop more confidence to help prepare me for my next step in life.”

Georgia Whitbread Level 3 Art and Design, Former student at Rawmarsh Community School

Apprenticeship Standard in Customer Service Practitioner

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